Tanzania’s modern cloud‑based call center solution – fully hosted on secure local cloud infrastructure and seamlessly integrated with local telecom networks / SIP Trunk Providers.
Phone: +255 222 218 830 | Email: service@ictpack.com
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Sauti Connect is an enterprise‑ready call center and customer engagement platform designed specifically for the Tanzanian market. It supports inbound, outbound, and blended call center operations with high reliability and performance. Sauti Connect combines 3CX which is a major player on the soft-PBX solutions worldwide, and a highly available and reliable local hosting to comply with regulations and a professional support services from IctPack which is your certified local partner with certified engineers.
IVR, queues, call recording, SLA monitoring and skill‑based routing.
Preview, progressive and power dialers for outreach and collections.
Voice, WhatsApp, email and live chat on one platform.
Real‑time dashboards and exportable management reports.
Email: service@ictpack.com
Phone: +255 222 218 830
Location: Mikocheni, 26 Ngorongoro Rd, Dar es Salaam Tanzania.